In case of Damage & Wrong Product Delivery the following conditions will be applicable:
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Customer will have to notify the Company through an Email support@duaonline.in, Mobile: +91-9414059493 within 2 days citing the reasons for the replacement and also indicate which fresh product customer is inclined to purchase against the replacement.
- Customer will have to attach the video of the product 360 degree along with the pictures from 6 directions. Sides
- Angles: Left, Right, Front, Back, Top & Bottom (bottom is subject to the weight of the product). These pictures and video will be attached in the email while writing to the Company.
- Company will take 2 working days to respond their decision and if customer is not satisfied with the Company decision then Customer can rewrite to the company and ask Company officials to speak or Customer can directly speak with the Company and seek the clarification.
- After verifying the Video and Images, Company will arrange the pickup of the damaged or wrong delivered product and will deliver the new product to the customer’s Address.
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If Customer wants the Refund: Post successful completion Quality Control process, purchase value will be credited in the buyer’s original payment mode or as per the mutual agreed payment options within 7 business days.
