Question 1

What is Dua?

Accepted Answer

Dua is an online jewelry brand specializing in 18kt gold-plated natural gemstone jewelry. Each piece is handcrafted with precision and care, ensuring exceptional quality and design. Our jewelry is crafted with spiritual gemstones known for their positive energy and healing properties.

Question 2

Is Dua a new brand?

Accepted Answer

Dua is a brand of Kaashvi Exports, which has been in business since 2012. It is a sister concern of Choudhary Gems, established in 2005. While we have been catering to international markets like the USA, Japan, Italy, Mexico, and Spain, we are now launching in India.

Question 3

Are the gemstones used in Dua's jewelry real?

Accepted Answer

Yes, we use natural gemstones sourced from Jaipur. Our gemstones go through meticulous cutting, polishing, and faceting before being set into jewelry. Each gemstone carries spiritual significance and is carefully chosen for its healing properties.

Question 4

What materials do you use for your jewelry?

Accepted Answer

Our jewelry features 18kt gold plating over high-quality metal bases, paired with authentic gemstones, ensuring durability and luxury. Additionally, our jewelry is anti-tarnish, designed to retain its shine and brilliance for a long time with proper care.

Question 5

Are your products handmade?

Accepted Answer

Yes, every piece is handcrafted jewelry by skilled Bengali artisans, preserving the essence of traditional craftsmanship. Our artisans bring out the spiritual and aesthetic beauty of each piece.

Question 6

How can I enhance the life of my jewelry?

Accepted Answer

To maintain the beauty and longevity of your jewelry, follow these precautions:·       Avoid direct contact with water, perfumes, lotions, and chemicals.·       Store your jewelry in a dry, air-tight container when not in use.·       Clean gently with a soft cloth after each wear to remove dirt and oils.·       Avoid wearing jewelry while swimming, bathing, or exercising.·       Handle with care to prevent scratches and damage.

Question 7

Do you ship across India?

Accepted Answer

Yes, we offer Pan-India shipping

Question 8

How long does it take to process an order?

Accepted Answer

Orders are typically processed within 2-4 business days. Delivery timelines vary based on location but usually take 5-7 business days.

Question 9

Do you offer international shipping?

Accepted Answer

Yes, we ship internationally also. Shipping charges and delivery times vary based on the destination.

Question 10

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for only damaged products sent.

Question 11

Can I exchange my product?

Accepted Answer

Yes, exchanges are allowed within 7 days of the damaged product sent, subject to stock availability.

Question 12

What should I do if I receive a damaged item?

Accepted Answer

If your item arrives damaged, please contact our support team within 48 hours of receiving the order for a replacement.

Question 13

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, UPI, net banking, and wallets.

Question 14

Is my payment information secure?

Accepted Answer

Yes, we use secure payment gateways to ensure safe transactions.

Question 15

Do you offer customization?

Accepted Answer

Yes, we can create customized gemstone jewelry upon request. Please contact us for details.

Question 16

Can I place bulk orders?

Accepted Answer

Yes, we cater to bulk and wholesale jewelry orders. Reach out to us for pricing and customization options.

Question 17

How can I reach Dua for queries?

Accepted Answer

You can email us at support@duaonline.in or call us at 9414059493. We are also available on social media.For more information, visit www.duaonline.in.

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